​Gauteng Health Comms.


The Gauteng Department of Health has launched a new digital platform called
Mpilo “Healthcare in your hands” which coincided with MEC Dr Bandile Masuku’s
media briefing on 100 days in the office on the 10 September 2019.



Mpilo is designed to improve the patient experience in our facilities by
providing a smart, and interactive platform for users to report waiting times
in facilities, safety issues, staff attitudes  and cleanliness of
facilities. The APP will speed up resolution of complaints in our health
facilities.


The
platform also allows for users to share compliments and suggestions. 

The Mpilo has a geolocation feature, that helps users find the nearest health
facility. 

The APP is available on both Android and IOS. Additional functionality, using
USSD (Unstructured Supplementary Service Data) codes, will be introduced to
accommodate users without smart phones. 



Improving patient experience is one of the strategic priorities of the 6th
administration, we look forward to receiving feedback from the people of
Gauteng on the APP. We are committed to building a patient centred health
system.