The Digital Revolution is already underway in Gauteng Health

Department of Health 2019/09/19 - 22:00



Gauteng Health Comms.

The Gauteng Department of Health has launched a new digital platform called Mpilo “Healthcare in your hands” which coincided with MEC Dr Bandile Masuku’s media briefing on 100 days in the office on the 10 September 2019.

Mpilo is designed to improve the patient experience in our facilities by providing a smart, and interactive platform for users to report waiting times in facilities, safety issues, staff attitudes  and cleanliness of facilities. The APP will speed up resolution of complaints in our health facilities.

The platform also allows for users to share compliments and suggestions.
The Mpilo has a geolocation feature, that helps users find the nearest health facility.
The APP is available on both Android and IOS. Additional functionality, using USSD (Unstructured Supplementary Service Data) codes, will be introduced to accommodate users without smart phones.

Improving patient experience is one of the strategic priorities of the 6th administration, we look forward to receiving feedback from the people of Gauteng on the APP. We are committed to building a patient centred health system.

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