Entering the world of work is a daunting yet rewarding experience, one that I, Ompabaletse Gaotilwe, embarked on in 2023 when I joined the Gauteng Department of Community Safety to complete my In-Service Training. This opportunity was a crucial part of my academic programme, designed to bridge the gap between theory and practice. What I didn't anticipate, however, was just how transformative this journey would be.
When I first walked through the doors of the Department, I knew very little about its operations or mandate. That changed quickly. I soon learned that the Department of Community Safety operates under the guidance of Section 206 of the Constitution of the Republic of South Africa, which confers on provincial governments the authority to exercise oversight over policing. This constitutional responsibility places the Department at the centre of efforts to ensure that the people of Gauteng are, and importantly, feel safe.
The Department fulfils this mandate through a combination of rigorous monitoring of policing agencies, effective oversight of law enforcement operations, and community-oriented safety interventions. From police visibility campaigns to road traffic operations and the deployment of Gauteng Traffic Wardens, the Department works closely with the South African Police Service (SAPS) and other stakeholders to build safer communities.
From the very first day, I was warmly welcomed by colleagues who were not only professional but also genuinely invested in my development. Their support made the transition smoother and encouraged me to approach each task with confidence and curiosity. While I initially faced challenges, particularly with time management, I made a personal commitment to operate with punctuality, consistency, and professionalism, values that are indispensable in the public service.
My journey began in the Human Resource Management Directorate, under the Recruitment and Appointment sub-directorate. Although I arrived after the commencement of the Gauteng Traffic Wardens recruitment campaign, I still had the chance to gain insight into the full recruitment cycle, from shortlisting and interview logistics to the appointment process. These practical skills have equipped me with a strong foundation for future HR roles.
My next placement was within the Human Resource Development unit, where I was exposed to several core functions, including:
Employee induction and capacity-building programmes;
Administration of the Performance Management and Development System (PMDS); and
Coordination of departmental bursaries for internal skills development.
This exposure helped me appreciate the role Human Resources plays in enhancing employee performance, fostering talent, and supporting strategic organisational goals.
A key lesson from my time at the Department has been the importance of upholding the Batho Pele principles in our daily duties. As public servants, we are called to serve with transparency, accountability, and responsiveness. I have come to understand that service excellence is not just about completing tasks, it's about doing so with empathy, respect, and commitment to the people we serve.
I also learned to appreciate the importance of confidentiality and ethical conduct, especially when handling sensitive documents and internal communications. These lessons will serve me well, not only in government but across any professional environment.
Although I have not yet had the opportunity to meet the Head of Department in person, I now have a clearer understanding of how the Department functions, how decisions are made, policies are developed, and how workflows through various structures to reach the HoD's desk for approval. This has been an eye-opening glimpse into the inner workings of public sector governance.
Securing this opportunity was not easy. After countless unsuccessful applications to other organisations, I had started to lose hope. Being accepted by the Department of Community Safety reignited my confidence. It reaffirmed that there is space for young people to grow and contribute meaningfully in the public service.
I extend my deepest gratitude to every official who took the time to guide me, mentor me, and challenge me to be better. Your wisdom and patience have made a lasting impact on my life.
To those who will follow in my footsteps, my advice is simple: Be teachable. Be present. Be prepared. Take initiative, ask questions, and build relationships with your mentors and peers. Don't be afraid to make mistakes; every setback is an opportunity to learn. Approach your placement not just as a requirement, but as a stepping stone into the world of service and leadership.
The Gauteng Department of Community Safety is not just a workplace; it is a training ground for excellence. I am proud to have been part of this journey and will carry its lessons with me wherever I go.